Privacy Policy

Last Updated: November 2024

Saudi Travel ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Travel Documents: Passport details, visa information
• Payment Information: Credit card details, billing address (processed securely)
• Travel Preferences: Destination choices, accommodation preferences, dietary requirements
• Communication: Messages, inquiries, feedback

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks
• Cookies: Small data files stored on your device

2. How We Use Your Information

We use collected information for:

• Service Delivery: Processing bookings, arranging travel, providing customer support
• Communication: Sending confirmations, updates, promotional materials (with consent)
• Improvement: Analyzing usage to enhance our services
• Legal Compliance: Meeting regulatory requirements
• Security: Protecting against fraud and unauthorized access

3. Information Sharing

We may share your information with:

• Service Providers: Hotels, airlines, tour operators necessary for your travel
• Payment Processors: Secure third-party payment gateways
• Government Authorities: When required by law or for visa processing
• Business Partners: Only with your explicit consent

We do NOT sell your personal information to third parties.

4. Cookies and Tracking

We use cookies to:

• Remember your preferences
• Analyze website traffic
• Personalize content
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

5. Data Security

We implement appropriate security measures including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no internet transmission is completely secure. We cannot guarantee absolute security.

6. Your Rights (GDPR Compliance)

Under GDPR and other privacy laws, you have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in portable format
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at info@saudi-travel.net

7. Data Retention

We retain your personal information:

• During active business relationship
• As required by law (typically 7 years for financial records)
• Until you request deletion
• As necessary for legitimate business purposes

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

11. Changes to Privacy Policy

We may update this policy periodically. Changes will be posted on this page with updated revision date. Continued use of services constitutes acceptance of updated policy.

12. Contact Us

For privacy-related questions or concerns, contact us:

INTERNATIONAL VISA SERVICE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA
Data Protection Officer
ul. GRANICZNA 29/---
40-017 KATOWICE, ŚLĄSKIE
Email: info@saudi-travel.net
Phone: +48 123 456 789

13. Consent

By using our website and services, you consent to this Privacy Policy and our collection, use, and disclosure of information as described herein.